Stage 1 · Service request

Request service in a few minutes.

This first step gives us enough information to review the job. It does not authorize work, confirm an appointment, or require exact technical identification.

1RequestBasic details for review

2ReviewFit, scope, access, timing

3AuthorizeOnly after acceptance

Short electronic service requestRequired fields are limited to practical information most customers can answer without standing beside the boat.

Communication and response times

Email is the primary and recommended communication method. Messages are reviewed during normal business hours, and most customers receive a personal response within 1–2 business days. Text messages are intended mainly for brief appointment-day logistics. Calls may go to voicemail while service work is underway.

1. Customer

Name *

Business name optional

Email *

Phone *

Mailing address optional

Preferred contact

Existing customer?

2. Vessel

Year *

Make *

Model optional

Length *

HIN optional

Registration optional

Current boat location *

3. Engine and trailer

Use the practical description you know. Exact model codes and serial numbers can be supplied later when needed for parts or service records.

Propulsion type *

Engine make optional

Horsepower optional

Engine year optional

Engine model or model code optional

Number of engines

Engine serial number(s) optional

Engine hours optional

Trailer / access

4. Requested work

Primary service area *

Describe the problem or service requested *

Tell us what is happening, what maintenance is due, or what work you would like performed.

Recent repairs, parts, or troubleshooting optional

Timing

Access / delivery

5. Photos — optional but appreciated

You may submit the request without photos. Clear overall photos, damage, wiring, gauges, warning displays, or an identification label can help us understand the request before following up.

Photos or PDFs optional (up to 10 files, 8 MB each)

Do not upload financial records or government identification.

Google Photos / Drive / video link optional

6. Submit for review

I understand that this is a request for review only. It does not create an appointment, authorize diagnosis or repairs, guarantee acceptance, or permit an unattended drop-off. If the job is accepted, Lowcountry Boat Repair will provide the next step and a separate work-authorization link.

Most personal responses are provided within 1–2 business days.

Service fit

Lowcountry Boat Repair specializes in outboard-powered boats, with a primary focus on Yamaha and Suzuki systems.

Other outboards and select older two-strokes are considered individually based on condition, parts support, and serviceability. There is no automatic age cutoff.

Sterndrive/I/O, inboard, diesel, obsolete or unsupported systems, severely corroded or submerged equipment, and incomplete/disassembled projects are generally outside the current scope.

Email is preferred

service@lowcountryboatrepair.com

Text is mainly for brief arrival, drop-off, pickup, or access coordination. Calls may go to voicemail while work is underway.

What happens next?

We review the request for fit, scope, access, timing, and scheduling. If accepted, you receive a separate secure work-authorization link. Your private status page is used for customer-visible updates.

Open job status